Privacy and cookies
This website belongs to Smith & Hyde's Autos, Unit 7, Mercer Road Trading Estate, Upton, CH49 9ZZ. We are the controller of the personal data you give us here. Questions? Email hello@smithandhydes.example.
What we collect and why
When you send an enquiry, book a test drive, or ask about a part-exchange or finance, we collect what you type in: your name, email, phone number, your message, and any details of your own car. We use it to answer you and to arrange the sale (our lawful basis is steps at your request before entering into a contract). If you ticked the box for offers and news, we also email you about cars and offers until you tell us to stop (consent).
If you ask about finance, we pass your details to the lenders we work with only once you’ve asked us to apply for you. They will tell you how they use them.
Who handles it for us
Our dealer management system, Motoflo (Hepworth Digital Ltd trading as Motoflo), stores and processes it for us, on servers in the EU (Germany), under a contract. It never sells it or uses it for its own marketing.
How long we keep it
Enquiries that don’t lead to a sale are kept for up to 2 years. If you buy a car, we keep the sale records for 6 years after the end of the tax year, as the law requires.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, object to how we use it, or withdraw consent for marketing at any time. Contact us using the details on our contact page. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
This website doesn’t use cookies for tracking or advertising, and there’s no analytics. If you save or compare cars, the list is kept in your own browser’s storage so the page can show it; it’s never sent to us. If you opened a preview link, a single cookie remembers that for up to a day.
Maps
The map on our contact page comes from OpenStreetMap and only loads if you tap to show it. It then connects your browser to OpenStreetMap, which sees your IP address.
Images from Autotrader
Where we advertise cars on Autotrader, some photos here may be loaded directly from Autotrader’s image servers, so your browser connects to Autotrader, which sees your IP address when it loads those pictures. Your browser doesn’t tell Autotrader which page you were on.